Tesla Model X Guide
Thank you for booking with us! Our cars are clean and well-maintained, and we hope you'll take care of them as if they were your own. Please do not smoke in the car. Thank you!
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Contact us.
We’re available anytime by text, phone, email, or through the Turo app.
Self Check-in
We offer remote check-in service! To ensure the safety of our cars, we require all drivers to check in with us before driving. Please take a selfie of yourself with your driver's license and the car in the background, and text it to us. We will remotely unlock your car and provide the key code for you to unlock the glove box to access your key card.
Checking In
How to Use the Key Fob
The key fob allows you to press buttons to open the front and rear trunks, and unlock, lock, and drive Model X. The key fob also supports automatic locking and unlocking, if available in your region (see Passive Locking and Unlocking) and can be used as a backup to your phone key.
https://www.tesla.com/ownersmanual/model3/en_us/GUID-E004FAB7-1C71-448F-9492-CACF301304D2.html
Tesla's Model X will come pre-charged and ready to go, with a battery that's around 80% full. This means that you'll be able to get on the road and start driving right away, without having to worry about charging it up first.
Please return the vehicle with the EV charge level no less than when you picked it up. If you have chosen our convenient prepaid EV Recharge option, we will take care of the charging for you.
If you're on the road and need to recharge for your trip, you can charge at one of Tesla's 40,000+ Superchargers. The cost of charging will be billed to us, and we'll bill you after your trip. Tesla Superchargers now have a $1 per minute fee for idling, so please be sure to remove your vehicle once charging is completed.
Charging Your Model X
To preserve your Tesla's battery life, please only charge it to a maximum of 80%. This will help ensure our battery lasts as long as possible. Thank you for your cooperation!
Please go here for detail instructions on how to charge your Tesla.
Meet Your Model X
The Tesla Model X is the perfect car for car sharing. Before driving it, it is important to learn the basics.
If you need roadside assistance.
Please call toll free: 877-798-3752
In case of accident.
In case of an accident, the Turo Insurance ID Card is available on the app when you view the trip details. Please write down or take pictures of the vehicle info (VIN, license plate, and state of vehicle), driver license info (name, address, and driver license number), and insurance info (insurance company and policy number) of all parties involved. Please inform us of the details of the accident and share all relevant documents. If you need to speak with a Turo customer service representative, their number is (415)965-4525. Please message us a few pictures that clearly show the damage to (insert #) and report the accident to Turo using: https://turo.com/resolutions
If vehicle is towed.
If the vehicle is towed to an impound lot, it is your responsibility to retrieve the vehicle immediately. It is your responsibility to pay for all fees associated with the ticket, tow, and storage. Please contact Turo, (415)965-4525, to get a copy of the rental contract and receive instructions on how to retrieve the vehicle.
If you get a ticket.
If you get a ticket, please be sure to pay it promptly. If we receive it through mail, we will work with Turo to transfer the liability to you and charge you a processing fee.
Mileage for your trip.
The allowed miles for your trip are listed on Turo. The “Total miles included” on Turo is the limit for your entire trip. Please make sure you’re aware of the number of miles included for your trip. There will be a fee for additional miles driven. Unless you select unlimited miles.
Charging
If you're on the road and need to recharge for your trip, you can charge at one of Tesla's 40,000+ Superchargers. The cost of charging will be billed to us, and we'll bill you after your trip. Tesla Superchargers now have a $1 per minute fee for idling, so please be sure to remove your vehicle once charging is completed. This will help us keep the Superchargers clean and available for everyone. Thanks for your help!
Tolls
The car is equipped with a EZ-pass for your convenience. Enjoy the convenience of the EZ-pass as you travel through tolls without having to stop and pay. We will bill you for all toll charges incurred.
Returning the car.
The car needs to be returned by the scheduled end date and end time listed on Turo. If you think you will not be able to return the car by your scheduled end date and end time listed on Turo, please use the “Change trip” and “Change trip length” options to extend your trip before it officially ends. If the car is not returned by the scheduled end date and end time listed on Turo, you will be charged an additional usage fee, a late fee, and an improper return fee.
Please remove all of your belongings and all trash before returning the car - including any parking permits, garage clickers, and keys on the keychain. You won’t be able to retrieve anything from the car once you return it.